1. What information do we collect?
We may collect, store and use the following kinds of personal information:
a. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation etc).
b. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address and contact details).
Note: Your details are not given or sold to third parties and sensitive information such as credit card details is not stored or even seen by our staff.
c. information that you provide to us for the purpose of registering with us (including name, address and contact details)
d. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including email address, name and area or interest);
e. any other information that you choose to send to us either by letter, email, fax or other form of communication
More details of the specific cookies and their use are listed here. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use “session” cookies and “persistent” cookies on our website. We will use the session cookies to: keep track of you whilst you navigate the website and we will use the persistent cookies to enable our website to recognise you when you visit if you choose to register, or use the functionality to load a saved basket for example. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
3. Using your personal information
We may use your personal information to:
a. administer the website;
b. improve your browsing experience by personalising the website;
c. enable your use of the services available on the website;
d. send to you goods purchased via the website, and supply to you services purchased via the website;
e. send statements and invoices to you, and collect payments from you;
f. send you general (non-marketing) commercial communications;
g. send you email notifications which you have specifically requested;
h. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;
i. provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
j. deal with enquiries and complaints made by or about you relating to the website; Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services providers and we will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
In addition, we may disclose your personal information:
a. to the extent that we are required to do so by law;
b. in connection with any legal proceedings or prospective legal proceedings;
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
d. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
5. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential.
6. Policy amendments
7. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
a. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
8. Third party websites
Where this website contains links to other websites we are not responsible for the privacy policies or practices of third party websites.
9. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.