Banner Image

Terms & Conditions

Please read through our Terms and Conditions before purchasing your products. By proceeding to checkout you are confirming your agreement with our terms and conditions. We,  www.plumbsaver.co.uk  reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Our 30 day money back guarantee should be read in conjunction with these terms. In the event that there is any conflict between the guarantee and the terms as set out here, the guarantee shall be deemed to overrule the terms. Order Acceptance and Processing All orders are accepted when your credit/charge/debit card is processed. (The card will not be charged until the goods have been shipped.) Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. www.plumbsaver reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £20.00.

If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email customerservices@plumbsaver.co.uk  with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.
For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.

The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

Delivery dates are approximate and not of the essence of the contract. Do not arrange for a plumber to install the items until after they have been delivered and checked for damage.

If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.

In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or canceling your order.

The driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.

The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.

Without prejudice to the statutory rights afforded to consumers under English law, www.plumbsaver.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.

In such cases www.plumbsaver.co.uk  will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.plumbsaver.co.uk  with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

Pricing Errors

In the event that there is a pricing error on the website then www.plumbsaver.co.uk  will not be bound to honour any orders made at that price.

Disclaimers and Limitations on www.plumbsaver.co.uk  Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, WWW.PLUMBSAVER.CO.UK  DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM WWW.PLUMBSAVER.CO.UK AND RELATED SERVICES, WHICH ARE PROVIDED BY WWW.PLUMBSAVER.CO.UK, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST WWW.PLUMBSAVER.CO.UK, BUT ONLY AGAINST THE PERSON GIVING THEM.

WWW.PLUMBSAVER.CO.UK ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL PLUMBSAVER STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF WWW.PLUMBSAVER.CO.UK WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. WWW.PLUMBSAVER.CO.UK  ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WWW.PLUMBSAVER.CO.UK  ACCEPTS NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS UNLESS SUCH A LOSS ARISES FROM THE NEGLIGENCE OF WWW.PLUMBSAVER.CO.UK.

Returns Policy - Returns Form & Returns Number

Returns must be made with a completed returns form. These can be obtained from the website if you cannot find one in the box with your delivery.

You must email returns@plumbsaver.co.uk and request a returns number so that we know to expect your return.

You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.

Returns Policy - Faulty Goods

All products supplied by Plumbsaver come with a 12 month retailers guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Plumbsaver. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Plumbsaver. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.

In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavor to resolve any problems for you.

We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery.
Please contact customerservices@plumbsaver.co.uk to discuss any problems..

All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the actual costs will be considerably higher than you are originally charged for delivery.
If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

Checking Deliveries For Shortages Notifying Plumbsaver

You agree to examine the delivery and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this period.

Checking Goods For Carrier Damage and Notifying Plumbsaver
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)

For small item deliveries that arrive with carriers you agree to thoroughly check the goods for visual external damage as soon as possible and notify us of any damage within 7 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged" but please be aware Business Post will not wait for you to check the items thoroughly. .If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.

For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email customerservices@plumbsaver.co.uk with the details as soon as possible.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.

Returns Policy - Changed Your Mind

If you change your mind about the product when you receive it you can return it at any time within 7 days for a full refund of the product cost. (30 days for products backed by our 100% satisfaction guarantee).

It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:

Plumbsaver - Returns
37 Red Lane
Coventry
Warwickshire
CV6 5EE

For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are originally charged for delivery.

We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.

PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.

To download a returns form (pdf) click here

To obtain a returns number please email: returns@plumbsaver.co.uk

The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site . If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). www.plumbsaver.co.uk. is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.